Your jewelry order will be sent to you in a fully insured manner. We recommend all our valued customers to inspect your package for damage before signing the receipt. The order you place on gemexi.com is shipped straight from the company warehouse located in India. Once we receive your order, we take prompt action to dispatch your jewelry, we generally take 1 to 2 business days to process every order, but if custom made then it will take time accordingly. We carefully pack each order and do expedite shipping for safe delivery. We are glad to offer FREE SHIPPING WORLDWIDE depending on the order value.
SHIPPING YOUR ORDER
Indeed customized orders and ring size may require additional processing time as per the availability and the time taken to design the personalized requirements. The extra time taken is precise to make sure about creating and dispatching the perfect order as well as heighten customer satisfaction. For security purposes, we need your signature on the delivery package. If you are not available at the time, then please ask other elderly people to sign on your behalf. If in case we fail to dispatch your order in time, then we'll reach you within 2 business days to let you know the reason for your held up a shipment. In general, we will cargo your order within 6 business working days according to Indian Labor Law. If you put an order on Sunday or any other weekend such as on Indian government holidays, then the decree will be sent on the following operating day.
The custom or personalized orders will be sent out within 7-10 business days after the decree has been taken due to the customization work required. Once more, we wish to make your jewelry order perfect.
TRACKING YOUR ORDER
Naturally, you wish to know about your jewelry shipment status at your doorsteps, as you might need to plan out your days accordingly. That’s the reason we send you an email notification the day your order is transported with verification of shipment and a tracking number. Moreover, this bestows you the ability to pass over your order at all times until it arrives at your doorstep. Please check the inbox settings of your email, as you may receive our confirmation email in the SPAM. Thusly, it is advised to check your 'SPAM' or 'Junk' mail inbox often. Likewise, be certain to add [email protected] to your Email Address Book to make sure that you receive our emails in your inbox. If in case you did not find our email in your inbox, then please check the status of your order. The order can be verified either by logging into your account or by entering your purchase order info in the Order Status form.
If you change your mind and wish to cancel your order for any reason, you click on the order cancelation option. The cancelation can only be executed if the product is not discharged from the company's warehouse located in India. Gemexi too informs you that once the order is dispatched then the cancellation policy would not work and need to opt for the return policy.
Note: Gemexi reserves the right to cancel any order that seems suspicious or else fraudulent. All fraudulent transactions will be accounted to the proper agencies.
We know the excitement of opening the gift wrap, so each time we take special care in packing and sending off our jewelry item. We recheck our wrapping/packing to make sure that you receive damage-free jewelry and reach you safely.
What's Included in Your Order?
• Dazzling and Attractive Box
• 30-Day Return Policy