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Return/refund Policy

We at Gemexi, as the brand name under the company Rising Sun Impex, evaluate our customers, and we endeavor to endow you with an experience that makes you feel confident in your leverage and usage of our products and services. We hope your selection brings you many years of enjoyment, as your contentment with your jewelry purchase is imperative to us. If for whatever reason, you are not satisfied, you can return your purchase to its original shape and packaging together with all original documentation (if pertinent) within 30 days of the day of the month of shipment for repayment or substitution. If your purchase has been altered in any way or is not in resale (revenue) condition will not be entitled to recompense or substitution. Nonetheless, if things don’t operate the same in any of the cases, we are always at your service.

Purchases made on the gemexi.com site can be returned by just filling the simple RETURN FORM. A purchaser must prepay all return shipping charges. Gemexi will not accept any cash on delivery. For returns made through gemexi.com, we will email confirmation to you that it has been met and that your refund/exchange will be treated within 4 to 5 business days of reception.

30 Days Money Back Policy

You may return your selection/purchase back within 30 days from your purchase date. Be certain about the returns and the free gifts as they should not be used and returned in the same condition as was delivered.

What do you need to do first:

  1. •    Fill out the RETURN FORM, and
  2. •    Ship your return to our warehouse in Los Angeles, CA

This operation would require about a week to get discharged. Soon your card will get credited with your purchased amount and again with no question asked.

When can you return/refund your Jewelry purchase?

If you are unsatisfied with the product, we understand your feelings and accept your return within 30 days of your purchase. The amount will be credited to your Pay Pal account within 5 to 6 working days from the date of placing the returning order.

Jewelry is accepted entirely in its unaltered condition. We do not bear the shipping cost of the returning product, but if in case your purchase is damaged or broken due to the company’s negligence at the time of transport then the accusations will be borne by the enterprise.

*The refund will be processed immediately once the item is received. We abide by our promise of a 100% money-back guarantee and you can return your purchase back within 30days.*

For further queries, feel free to write to us at [email protected] we will be happy to assist you.

Just follow three simple steps to refund your purchase:

  • Mail us at [email protected] to make us informed regarding the return/refund.
  • Place the returning item in the return box with all the original jewelry pieces and xeroxed invoice
  • The last necessary step you need to follow is to parcel your product at our warehouse situated in Los Angeles, CA


Note: Gemexi/Rising Sun Impex would not be liable for the lost return. We wish you to keep the Delivery Confirmation of the postal service, as it will act as proof of your package delivery date. The procedure of returning/refunding will take approximately 5 to 6 working days. Further, you will receive your payment in your PayPal account within 5 to 6 business days, and you too will receive the confirmation email for the same.

If a company finds any modification in the product (damaged or if not found the product in the package), then the credit will remain unissued in your status.

Wish to exchange your purchase/jewelry

We understand your mood and changing requirements, we will surely help you out in selecting the next best choice to fulfill your requirements. While returning your previous purchase to choose another, please describe your next best option on the invoice copy that you will send along. It is too advisable to make us aware of the product item number you wish to select.

Please cite:

  1. • Jewelry Item
  2. • Style
  3. • Name
  4. • Type of Gemstone
  5. • Price

Note: You can exchange the jewelry for the same amount. We will process and dispatch your desired jewelry to be delivered to your doorsteps as soon as possible to help you experience the beauty of the trendy product. Your desired jewelry item will be reached you within 2 to 3 working days.