FAQ

1. HOW DO I PLACE AN ORDER ON GEMEXI.COM?

Ordering on Gemexi.com is easy and safe. Once you have found the item you would like to purchase, click the "Add To Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your Paypal information.


2. IS IT SAFE TO MAIL JEWELRY?

We ship our jewelry by highly trusted carriers like FedEx, India Post, EMS, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our Shipping and Handling for more information.

3. HOW WILL MY JEWELLERY BE DELIVERED?

(a) Our packaging only states 'Gemexi' and 'Rising Sun Impex’' on the package, and the contents are not identifiable.
(b) We use FedEx / EMS / Global Reputed Special Delivery. This is a guaranteed fast / express delivery service, which usually takes 7-10 days after we post the item and will require a signature.
Please note, delivery is free and your item will be fully insured during transit. Also, we can deliver products to PayPal shipping addresses only.
Write to us at talk@gemexi.com if you require further information.


4. HOW DO I KNOW WHEN MY ITEM WILL BE DELIVERED?

We will email you once your item has been dispatched, we generally email delivery confirmations around 5 pm Indian standard time so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5 pm/6 pm IST. A link with tracking information will be emailed and packages can be traced through that.


5. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

(a) Generally, we take 7-10 working days for all items (there are a few countries that will take 2-3 weeks).
(b) If you need your order urgently or for a very specific date, please write to us at talk@gemexi.com mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time. At a little extra cost, you can upgrade your shipment to Express.


6. WHO DO I CONTACT IF I HAVE ANY QUESTIONS?

Please visit our Contact Us section here.


7. CAN I ORDER MULTIPLE PCS OF A DESIGN

Sorry, as we sell Unique ONE OF A KIND jewelry at our website, you’ll find only one pcs of every single design, so if you want to order multiple pcs for a particular design, you have to email us at talk@gemexi.com and we can see if we can create something similar in quantity.


8. CAN YOU RESIZE RING

We do not resize as we are selling ready stock jewelry.

9. I AM A RESELLER HOW CAN YOU HELP ME

We provide many benefits to resellers like High-quality pictures and descriptions of each item. Since we have a team of IT professionals and web designers, we can also do custom logos, websites, and flyers for you at no extra cost. We can also provide drop shipping, custom invoicing, custom pricing & custom shipping channel all are according to the needs of the reseller. Resellers need to put their requirements in shipping notes while ordering on our website or they can email us at talk@gemexi.com.

 

10. WHAT ALL DO I GET WITH MY ORDER

Customer will get the gift card with his/her order, using that card if the customer reviewed us on our social media profiles, then he/she will get a free gift from our side. For more details visit our social page. We also provide a certificate of authenticity with each order.

11. ARE ALL ITEMS 925 STERLING

All Jewelry on Gemexi.com is lab tested and 100% 925 sterling silver.


12. HOW DO YOU MANAGE TO SELL THEM SO CHEAP?

Gemexi brings you an exquisite collection, our creative wizards go from jewelry shows to small jewelers around the world. We Explore jewelry from Turkey, Australia, Italy, India, Thailand, China, and Indonesia, we leave no stone unturned to handpick the finest jewelry. We also process our own gemstones, sketch alluring designs and pass them on to our skilled artisans who handcraft them into masterpieces. So no outsourcing equals no price additions and ultimately cutting cost by almost 5 times. As a result, jewelry comes directly in your hands at affordable prices and you can worry less about money and be more fabulous !!

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